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  • I called Cutting Image to make an appointment for cut and color with Shane. Found out from the man who answered that Shane no longer works there but he suggested Emily to me. I hesitantly agreed to go to her. He told me I had to come in for a color consultation which I had never done with Shane. I told him I live an hour away and that was extremely inconvenient so he forgot about the consultation. I go in for my appointment with Emily and could she have been a bit more enthralled to meet me?! (Sarcasm). She lacked any bit of personality or excitement. She sure made me feel excited and confident about the color we discussed. (Sarcasm). At one point while we were having forced small talk I asked, "So, why are most salons closed on Mondays?" She answers with,"UH cuz we need weekends too? And that's like you asking me why most businesses are closed on Saturday and Sunday." With a crazy amount of attitude directed towards me. With that, I tried to stop talking to her because I just found that extremely rude of her. I'm in the customer service business and I would never talk to anyone like she did to me. Later, while getting my foils out, shampooing and getting a toner in my hair, Emily left me to process in the sink. I must have been in that uncomfortable position for 20 minutes. Did you know how dangerous salon sinks are? Especially the ones with ZERO padding on them. Google it. It can cause strokes, lack of blood flow to the brain, and permanent damage. I spent $100 yesterday on copay and prescriptions for steroids, muscle relaxers, and pain killers. Emily should have never let me stay in that position for so long in that sink. I'm 26 and in good health. Can't imagine what could have happened to an older customer. I of course did not know of the dangers of salon sinks until the day after when I was in excruciating pain. After cutting my hair and drying and styling my hair, it was not what I asked for. I told Emily I wanted a trim. She definitely took way more than a trim off and the color just wasn't like the picture I showed her. Shane was my go to stylist there because she seemed to really care about your hair and made you feel confident in what she was going to do. Needless to say, I won't be back. Emily should probably pack up her scissors too.
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