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  • First off, the service was very good. My husband went here a few times because he had some problems with his cell phone. He had a blackberry curve but his contract was up and he was interested in getting a new phone, an upgrade, (although he liked his old blackberry but disliked the little ball- gets dirty and needs replacing), so when he got one (free with 2 yr. activation), he was glad at first. Then it wasn't working properly (could not hear him speaking on the other end) after about 2 weeks. So he came back here, to see what could be done. He went to the one on Russell/Pecos, where he got a replacement (which turned out to be a refurbished one; which he did not know until he got it). Well, since he had already agreed to a new contract, the people assisting him, kept this phone for observation, and reset it a few times. Guess what? It still was not working the right way (the ringer was not working, so he could not receive calls), so he was stuck. Although the service was nice, and the people were nice about it, they were unable to keep him as a customer. So, the service was good, but the product was not up to par (and because this was a family plan, his payment would jump up significantly; some bs data upcharge of $10/mo).
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