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| - Unless you are ready to put your life in danger when you drive their cars off the lot, do not come here. The salesman Ernie showed us a car, but failed to mention that there was a whole sale lot and a financing lot which means different warranty terms. I'll come back to that later. He only let us test drive the car in the lot at first, and when we asked to test drive it on the highway or on streets, he seemed nervous and wanted us to only drive it for a couple of minutes. We asked him if there were any options for financing or putting down a down payment, and he says that's not possible. He also told us to look for the car fax ourselves, and that he couldn't give us any history on the car when technically it should be the dealerships responsibility to provide these reports. The car seemed fine, and we ended up paying for it in full with cash. I bought it on wednesday, and drove it home on Wednesday night, didn't touch it on Thursday, and drove it only on Friday morning. As I'm getting on the highway, my speed dramatically drops and the car begins to shake. I had no control over the car at this point and the car behind me almost hits me because my brake lights didn't go off since I hadn't been braking, and he had no indication that my speed would suddenly slow down. The dashboard lit up with all the problems. I called the dealership and they told me to bring the car back to be fixed. I said i wasn't comfortable and didn't feel safe driving the car and asked if they could tow it or come pick it up, and they said that they can't help me unless I physically bring the car myself. I end up driving it 20 miles an hour from central Phoenix to Mesa. Since it was a Friday, they wouldn't be able to work on it until Monday. On Wednesday, I call for an update on the car, and i'm told that there are other cars in line before mine, when I brought mine in on Friday. On the following Friday, They call and tell me that they found an issue with my brakes which in my opinion, should have been checked and found before they even put the car on their lot. They also inform me that because I bought the car in full, I would have to pay for my repairs. However, they "helped me out" by selling me a 200 dollar warranty I would've gotten if I had financed the car. I told them that as long as the car gets fixed, I will pay for the warranty. On the following Monday, I get my car back. I drive it home Monday night, Tuesday morning and Tuesday day, and on Tuesday night as I'm driving home, the same exact thing happens and once again, I am almost hit from behind. I had almost caused multiple accidents, not by my fault, the cars behind and around me didn't know what was happening to me, and the car itself was malfunctioning. It was too late to bring it to the shop that day, so early Wednesday morning, I call them and they tell me to bring it back a second time to fix the issue. I was thoroughly upset at this point, not only my life was in danger, but anyone who was on the road with me could have been in danger. What if I had kids in the car with me? What if they had kids and pets and other passengers in their car when mine malfunctions? I was told that my car was fixed and safe to drive, and I trusted them when in truth, it wasn't safe. Justin the servicer takes a message and transfers it to his sales manager, and I even provided my name and number because I wanted to discuss the way the whole situation was handled, but Justin the sales manager never followed up on me nor bothered to give me a call and ask if there was anything he could do to fix the situation. I was forced to call him myself, and when I did, he apologize that it happened to me, but he was very unsympathetic and couldn't offer anything other than "We will fix your car" which his company has already told me once, and didn't follow through on. I asked for compensation for the inconvenience, the wasted time, and the danger I was put in, and he said that he couldn't help me. He could only fix the broken car that he had sold me. He kept saying that he sells 100's of car a month and that bad apples will fall through, but it should be the dealerships responsibility to weed out the bad cars and not the customers who just happen to end up with a car that can result in killing them. Although he apologized for the situation I was put in, he made it clear that I bought the car at my own risk, and his company takes no fault in selling me an unreliable vehicle. It looks this situation won't be getting fixed unless legal action is taken.
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