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  • Okay, I'm rating this as a RESORT, which is what it bills itself as, and not as a hotel. With that in mind.... The pros: First, the staff is very helpful and courteous. This is a major plus for any resort or hotel, but the staff here were just extraordinary and the concierge staff were willing to spend their time to help out. They kept this from being a "1" star review. Second, the rooms were airy, well lit by windows and lights, and the kitchen was up to snuff. The cons: The pool, excercise room, and spa area were small. The pool had a children's fountain area that did not work. The were renovating units which made moving around difficult. In our 3 BR unit the bathrooms were standard hotel fair. One of the master bath's sliding bathtub/shower door kept falling off. The kitchen sink disposal did not work. The laundry area's sliding/folding doors were not on a track which made opening/closing them a nuisance. One of the 2nd BR's smoke alarms kept going off at random times. The walls needed painting and some of the moldings were not attached properly. Peet peeve time....maybe I travel too much and have been spoiled by hotels that include internet/wi-fi free, but the wi-fi at this 'luxury' resort was $7 per day. With 2 computers (his & hers), that's $14/day. And I could go on, but you get the picture. What is worse, from what I understand we were staying in one of the recently updated rooms. Overall, a disappointing experience from a "Diamond" resort.
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