| rev:text
| - Vdara was without a doubt the worst hotel experience I've ever had in my life. The problems with the hotel were so serious and numerous, and the management handled them so poorly, that I would not recommend the hotel to anyone.
To be fair, there were some good points that I'll go over quickly: The location and view were good.The valet parking was free. Our room had a small kitchen, but for some reason no dishes or silverware. The pillows, blankets, and bathrobe were fantastic. They were so comfortable that I would consider purchasing all of them for personal use if I weren't so dead set against ever giving Vdara a dime of my money. The bed was really comfortable (but not the pullout couch). Our suite had 1.5 bathrooms, which would have been just a perk for four girls staying in one room, but turned out to be necessary since the door on the main bathroom broke, trapping me inside of it until the hotel eventually sent three people to remove the door and get me out (more on this later). Also, the room had a phone next to the toilet, which I usually find creepy, but I'm glad it was there since I was trapped in the bathroom.
I'll list the negatives in order of most to least serious, and the poor response by management:
1) NO LOCK ON THE DOOR FOR TWO DAYS. We stayed at the hotel for 3 days/2 nights, and around 5 p.m on the second evening, we realized that the door only appeared to be locking with the lights on the lock, but it didn't actually lock. The maid said she would have someone fix it immediately and that we could still go out for the evening while they took care of it. After dinner and a show, about nine hours later, the door was still unlocked with our belongings inside, and nobody had come to look at the problem. My roommates called management, who said there were no rooms to move us to, and they sent two guys over around 2 a.m. to fix the problem. It took 30-45 minutes for them to fix the issue, and they told us that our lock had not been working for the duration of our stay.
2) Terrible security. Their "security system" was to sometimes have a guy near the elevator asking people if they had a room key. Since the hotel doesn't collect keys upon checkout, anyone who's ever stayed at this hotel would be able to access any floor, and you could probably just tell the guy that someone is in the room to let you in. The security wouldn't have been as big a deal if our room's door had a lock on it, but I felt uneasy knowing that anyone off the street could go into our room without a problem.
3) CODE 4: BATHROOM ENTRAPMENT. Our full bathroom had a sliding door, and I noticed immediately that the lock didn't work. Since I was among friends, I was OK with just shutting the door behind me. Unfortunately, something was horribly wrong with the door aside from just the lock. I was unable to get out, and my two roommates were also unable to free me from outside. They called security to let me out, and then called a few more times when nobody showed up immediately. It probably took about 10-15 minutes for them to send someone. The repairman had to physically remove the door, because it had apparently been installed incorrectly and was jammed on one side. In addition to this, they made us stay in the room for an additional 20 minutes or so while we waited for a second person to "supervise" the first person, and a third person to write a report. The supervisor said on his walkie talkie that he had "a code 4: bathroom entrapment", so this obviously happens frequently enough for them to need a code.
There were smaller annoyances as well. They knew four of us were in the room, but only gave us enough towels and robes for two, and only two pods (one decaf!) for the Keurig , which we had to use since the espresso at the cafe downstairs was weaker and more watery than the weakest coffee I've ever had. They didn't make up our room until we called them around 7pm on our second day.
When we asked for a refund, they offered us a $70 resort credit toward food and said they couldn't give us a refund since we prepaid through a third party website. After a few hours of going back and forth (not the way I want to spend my vacation weekend), they told us to contact the website, as they felt it was the website's fault for selling us a bad room in their hotel. In the end (after keeping us awake for hours overnight), they contacted the website and gave us a full refund, and upon checkout gave us the $70 credit, which was useless after checkout. Every manager we talked to said they "understood" our feelings about the room, but nobody ever apologized for the terrible experience we had, and they were mostly argumentative, adamant that they weren't allowed to give us a refund. The hotel's policy must be to never admit fault, and managers are not empowered to give full refunds even in extreme circumstances. I wish I could give zero stars. I would rant more, but this is the first time I've reached the character limit in a review.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)