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| - If you want personalized services, don't use this group. they have a piece meal approach to listing and selling houses. meaning the listing agent does little more than list the house and negotiate the sale.We worked with "Tree" and she was very uncommunicative. She failed to notify us once the house was on MLS, we had to ask her office if she was still involved with the sale, as two weeks went by without word from her. We also had to contact her two hours after the buyers stated they wanted to make an offer, something she should have been aware of if she was tracking the showing comments on the house. We worked with 4 different people in that office. the photographer, who took good pics, Kara who did more work and communicated the most with us. Someone should steal her, she's good! The actual documents for closing were handled by Chari, although we did most of the legwork via the buyers attorney. Apparently our agent didn't go to the closing, as We received a call from the closing attorney who had questions. We weren't informed of that. The closing occurred nearly a month ago and we have yet to hear directly from our agent, no thank you nothing. The group sent a survey and a $10 gift card to Starbucks. Really? We have and fantastic experience with other Remax's, this one, not so much!
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