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  • This place barely receives one star; worst customer experience ever! I had recently moved to the valley for an internship around north Rainbow and was having eye problems so I went to them and they did my eye exam and gave me a prescription. A year and a half later I have permantely relocated to the valley for a job but much further south than my original internship. I needed glasses and was told by a clinic near the area I now live that a prescription usually expires in two years. I knew I had been to Pearle Vision a year and a half so I tried to get my prescription unsuccessfully. I called this place at least four times, left messages, actually left work early to drive all the way across town just so I could be told that I could not have the paper I already paid for because it was expired. Even though I told them that the place I went to said they could make glasses with a prescription less than two years old. The staff was rude and unprofessional saying they would email me or call me back but I never received anything. I'm pretty sure this staff lost my prescription because they didn't even know what doctor I saw (I saw a woman and they repeatedly told me I saw a man). Or they wanted me to get my eyes checled again so they could have more of my money. Worst experience ever. I even made myself a yelp account just to warn people to stay away but after reading the rest of these comments, I think that message has clearly been made.
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