Beyond frustrating to come on time, wait for 45 minutes, and only be told that they're running behind after they're asked. I get that emergencies happen; sometimes two like the day I came in. But why would you not call me ahead of time or inform me when I came in? The woman at the desk didn't seem sorry that they had inconvenienced us, and when I asked how much longer, she wouldn't give me a time because I might be "disappointed if it was longer." The only positive thing I can say is at least the refund was quick.