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| - I'm a big Yelper. I look to Yelp to stave my hunger, to quench my thirst, to pique my curiosity. When I am in need of anything I look to Yelp.
My girlfriend is a bit more traditional and although she has one Yelp review to her name, will often look to more old fashioned methods of recommendations when she needs something. We are expecting our first child, and she wanted to look for a well respected daycare. So she subscribed to A****'s L**t. After she had paid the $39 annual fee she searched for daycare and found ZERO results in our area. So much for "Reviews you can Trust" We also get a monthly catalogue full of AL ads - it's great for kindling.
One day I was lighting a fire in the back yard and one of the pages of the AL catalogue caught my eye - Emergency Family Movers, $49 per hour. This is about half of the going rate for a reputable moving company. Of course the first thing I did was hop on Yelp to see if they were the real deal and yes they are!
I hate moving. I have moved a lot in my life and have had the luxury of having my company move me. It's a great perk. I just sit back and someone packs all my boxes, protects my valuables and takes it all away. When I reach the new city I pick up the phone and my furniture is delivered and the boxes unpacked. Unfortunately, my company only pays for cross-country moves. I wanted to stay in Phoenix and move into a bigger house for the impending arrival of the little one. EFM were great!
They arrived on time, the two guys were pleasant, but with minimal English. It's really not that important as moving uses a universal language. Their truck looked a bit ghetto, but it did what it needed to do for my cross-city move. They were quick and efficient, there were no hidden charges or surprises and even when the final time went over by about ten minutes they rounded down! Who does that?
They were very careful with everything and were happy to put the boxes in whichever room I asked them to. It was a pleasure to work with them and I made sure to tip them accordingly! They were happy to take payment by credit card, they just called it into the office. no big deal.
(One minor point, and not worth docking a star, was that when we were booking them they didn't send a confirmation email confirming our booking. They said they don't do that. I had visions of them forgetting all about us on move day, but those fears were completely unfounded. Might be a good policy to implement though, for your customers peace of mind)
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