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| - Car of my dreams! Then returned it!! RETURNED it because of undisclosed information! They also didn't apply my down payment to the cost of the car! Crooks! Beware of the add on's too! You don't need a Desert Pro package, Ford warranties the paint on the vehicle for three years! The DEfence system was sold as a 36 mo. and they charge you $695 for the system & contract, but what they don't tell you it's the warranty. The actual system it self is only good for 1 yr. after that you are required to pay $89 a yr for the system. Lo-Jack $600 for life of car. None of this was disclosed.
Tri Color white Platinum Ford Explorer. BUT!!!! Be very careful moving forward with these people!!!
First be very careful in buying the DFence alarm system, we were told it was good for three years, what the manufacture stated it was a guarantee they'll pay you certain amount of money if the car is stolen w/in three years, however the system cost you over $695 + a year to maintain. A week into owning the Dfence system we started getting non-stop text from the company that car had been moved and where it was going. It was me driving the vehicle all along. We couldn't stop the texting or the none stop flow of emails. I was getting the text msg and so was my husband at work, which was making my husbands work day impossible!! So the system had to be swapped out for another one. After the manufacturer explaining how the DFence system worked, we've decided on Lo-Jack. It's for the life of the vehicle and the police are involved immediately. The buying experience was very quick, it left you sitting there wondering what did you get or didn't get. The guy went through it so fast, I had no clue as to what I was purchasing or not. One thing I must admit, the finance guy doesn't know squat about the repair issues on these vehicles. Told me there were no spark plugs, belt or chain to be dealt with on these vehicles, so he didn't want to sell us the maintenance warranty on this vehicle. I think perhaps he needs to go back to school. After bringing this to his attention, he told me the dealership could always take the car back. Then they tried to tell me that the dealership doesn't have to honor USAA 100,000 mile warranty on the vehicle and that we basically bought into something w/USAA that was worthless. It was nothing but one stressful issues after another. After USAA getting involved in this and a three way phone call conversation. San Tan will probably be losing their True Car Buying status with USAA. Who does this to our people in uniform? This isn't how you treat your people who've defended your Country!
The finance department leaves a lot to be desired. Jason (same guy who said the car had no belts or plugs) said if I didn't like how things went down, I could return the vehicle. You spend over $57,000 with a dealership and this is the gratitude you get? They were also trying to talk me out of my USAA 100,000 warranty in order to buy there's. Said dealership wasn't obligated to take third party warranties. After calling several dealerships they had no problem taking a third party warranty. I felt that they were out to grab your $$ one way or another.
I would seriously consider buying your car some where else. If I didn't have so much time invested in the purchase and other things I had done to the car is tell them to take it and shove it!!! RETURNED it because of undisclosed information! You don't need a Desert Pro package, Ford warranties the paint on the vehicle for three years! The DEfence system was sold as a 36 mo. Contract, but what they don't tell you it's the warranty. The actual system it self is only good for 1 yr. after that you are required to pay $89 a yr for the system. Lo-Jack $600 for life of car. None of this was disclosed.
First be very careful in buying the DFence alarm system, we were told it was good for three years, what the manufacture stated it was a guarantee they'll pay you certain amount of money if the car is stolen. A week into owning the Dfence (Go w/Sky-link had installed for $250 and $120 yr 4 text notifications) w/DEfence we started getting non-stop text from the company that car had been moved and where it was going. It was me driving the vehicle all along. We couldn't stop the texting or the none stop flow of emails. I was getting the text msg and so was my husband at work, which was making my husbands work day impossible!! So the system had to be swapped out for another one. After the manufacturer explaining how the DFence system worked, we've decided on Lo-Jack. It's for the life of the vehicle and the police are involved immediately. The buying experience was very quick, it left you sitting there wondering what did you get or didn't get. The guy went through it so fast, I had no clue as to what I was purchasing or not. One thing I must admit, the finance guy doesn't know squat about the repair issues on these vehicles. Told me there were no spark plugs, belt or chain to be dealt with
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