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  • I would give AAA Las Vegas claims office a negative star if I could, however, consider themselves lucky with one star. Three weeks ago my 2007 Toyota Prius was broken into and my daughters Disney Sleeping Beauty backpack was stolen. Damage to car broken window, window molding, paint on door etc..... Hours before this crime - I had called AAA to update my policy as my renewal policy declaration was incorrect. The determination of my deductability was in question as the loss occured on the same date as the updated policy. To make a long story short I was handed to ten AAA representatives over two painful weeks until the car was FINALLY approved for repairs. Next time I'll post a sign on my car "Please don't break into this vehicle until after 24-48hrs from today as I am renewing my auto policy". My auto premium would be better invested on training AAA customer service representatives and field appraisers. I did not feel I was a valued AAA member since 1986 and this was the 1st vandalism claim since being a AAA member. Is AAA turning into the IRS? Lame.................................
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