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  • I would give it zero stars if I could. I dropped my dog off for the first time on a Thursday for the entire weekend. When we walked in, nobody even looked at me. They were very unwelcoming and unfriendly. My dog was nervous so he went to the bathroom on the floor. The staff acted disgusted. When I offered to clean it up myself they just handed me a bag. I left for the weekend and a friend of mine told me that this place has a live camera of their play rooms so I could watch my dog. I was wondering why the staff didn't mention that to me but let that god. All day Friday from 9am to 7 at night I was checking the cameras non stop. Did not see my pet once. This concerned me so I called the next morning around 10 to ask why I was unable to see him. The lady i spoke to explained that they go in shifts and that he's probably the afternoon one and could not tell me if he was in the small or large dog group. So I continued to check all day Saturday from 9 to 7 or 8. Never saw my dog once and around 5 the lights were just off completely. I got in Sunday around noon. I asked to speak to a manager and when she came out, I explained what happened. She immediately got defensive and said "that's not true". I was shocked that she got such an attitude with me seeing as how I was being very calm and explaining my situation. She went in the back for a few minutes and when she came out, she told me that on Friday my dog got aggressive with another dog so he had to be put in time out. This shocked me as well considering my dog is only 11 months old and is the friendly puppy I've ever met to humans and other pets. I asked why they didn't contact me when this happened and she said "they're working on that". When my dog came out I felt little scars on the side of his face. I told them about this and all they said was "well the other dog is fine". Needless to say I will NEVER be taking my puppy to this place again. And I strongly encourage you not to as well.
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