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  • Only gave it one star because I can't give them 0 stars. Awful. Arrive at the rental car terminal after a 15 minute bus ride from the airport. At the budget counter is a roped off waiting area. To get in, they check your name off a list, tell you to take a number and a seat. They were on number 28 when we arrived. Our number was 46. Ridiculous. After four hours of flying, an hour in baggage claim and an hour drive ahead of me, nothing makes me happier than cooling my heels for a half hour waiting for the privilege of picking up my car. I'll never rent from them again. This was the antithesis of good customer service. Obviously they're typically this busy. If that's the case, then hire more agents to help your customers. Never again.
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