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  • We hired this company to clean our pool on a weekly basis. For a number of weeks now the pool looks untouched immeadately after an employee cleans it. When management was contacted instead of being offered some form of solution we were told they are "doing the best they can", that we should be cleaning it ourselves in between their "cleanings", that they cannot provide the time frame needed to do a proper job and that our pool was bad to begin with. When asked why we were never notified of the necessity of additional services to resolve this they have no explaination and when asked for an email address to email photos of their last "cleaning" to prove how shotty the work has been for weeks they provided us with nothing more than an abrasive attitude. Their customer service is deplorable, their lack of communication is ridiculous and their quality of work is completely unacceptable. Others have filed complaints with the BBB regarding these exact same issues and others have left poor reviews for this company and now we know exactly why. Other companies we've hired in the past have not had a problem providing adaquate service on a weekly basis nor did they provide such condescending, unproductive customer service. DO NOT HIRE THESE PEOPLE TO CLEAN YOUR POOL UNLESS YOU ENJOY LOOSING MONEY AND BEING PISSED OFF REGARDING THE CUSTOMER SERVICE YOU RECEIVE.
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