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http://www.openvoc.eu/poi#funnyReviews
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  • Had my consultation today and expected nothing less than excellent customer service, (given the company's history and timeless marketing). I told the sales consultant that I was in the process of obtaining 3 different quotes in order to make an informed decision. After listening to her bad mouth another major flooring company that I'm considering ("...good luck with them, they have an 'F' BBB rating."); and passing judgment on another quote I received from an independent contractor ("well, if you don't care what it looks like..."), I quickly felt the integrity of her professionalism diminishing. I found it odd that she didn't initially bring any samples in with her (she later went out and retrieved them from her car), and even more peculiar- flatly refused to provide a written, itemized quote of the estimate when I asked if she could email it to me. Instead, she scribbled on the back of a generic business card "$2800" and said "there's your quote." smh... The "quote" was significantly higher than the one I received from an independent contractor, but that didn't deter me from considering it, as I still saw value in the product and lifetime warranty. What killed the deal was the sales consultant, unprofessional at best. I made one final attempt to justify a purchase with this company by asking- how long would the installation take? Her response? "All day." I asked for clarification explaining that I would need to coordinate the install with my work schedule and she repeated, "All day." reluctantly adding, "It could be 6 AM, 7 AM or 9 AM, but probably not 11 AM. We work 6 days a week." Huh?!? On to the next one...
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