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  • This new Apple Store at Hilldale is excellent! I love it! To begin with, it's huge. Much larger then the West Towne location was. Way more spread out and you don't find yourself bumping into people constantly. And the entire front of the store is glass which is awesome because it brings in a ton of natural light. Secondly, as it's not attached to the mall anymore, it's less crowded. There aren't groups of kids in there just to play with phones and iPads. The majority of the people in there are in there for a reason, not just to take up space. There is a gigantic screen on the back wall that they use for classes, and is otherwise just showing cool art and product info, pretty interesting to watch if you're waiting. They do have a public restroom, it's tucked in the back so if you're not familiar just ask where it is. The restrooms are all gender neutral and spotlessly clean. Huge plus! Lastly, service is on point. When I was in, we worked with Hugh, who couldn't have done a better job. He was friendly, chatty, and knew his stuff. He made our visit painless and it was handled super efficiently. Aside from him, the other employees I observed were all very engaged and not one of them had that look of "I just want to get out of here" on their face, even as we neared store close. One employee was playing with a customer's two small children while their parents finished up, just to keep them busy and happy. That was really cool and refreshing to see. Overall, I am a big fan of the new location and definitely recommend stopping in.
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