I've ordered a few things from Frank & Oak, hoping each time that each isolated experience was just that - isolated. A few of the problems I encountered:
1. The first shirt I ordered didn't fit, okay I returned it. Turns out they only re-imburse you for store credit! Okay, so I ordered some pants.
2. The pair of pants took TWO ENTIRE MONTHS to ship. TWO MONTHS! I emailed Frank & Oak about four weeks in, and every week or so after that. The finally emailed me back a whole month after the first email, to let me know the item had shipped. No explanation was given for why that took so long.
3. The pair of pants are recieved were very nice and fit well. They had one major problem though - NO STANDARD WALLET WOULD EVER FIT IN THE BACK POCKET OF THOSE PANTS. Is that a joke? Absolutely ridiculous.
4. My friend has ordered from them as well and loves it, so when a bunch of sales went up for Black Friday I ordered another pair of pants (hoping that this different style would fit a wallet) and a beautiful looking briefcase. Shipping was supposed to take 4-6 weeks. After 6 weeks, I emailed them. A couple weeks later I got a message saying essentially "we regret to inform you that the briefcase you selected is out of stock". I emailed them asking for a replacement in a different color (they advertise many different types) and still have not gotten a response, two months later.
5. FINALLY got the second pair of pants. Still doesn't hold a wallet.
I will never order another item from this store, and I would STRONGLY suggest that nobody else does either. Customer service is about as horrible as I've ever seen, and the product is not a high enough quality for me to overlook this fact. This company is seriously flawed.