I just had THEE most annoying experience ever with this company. About two weeks ago I made an online order of 4 items. About a week later I received an email stating that my order had shipped.. When I viewed my order i noticed that there were only 3 items listed and no pending orders for my 4th item. I called h&m and after looking into my account.. the lady goes " oh the fur vest you ordered sold out so you won't be receiving it nor charged for it" .. thats all fine and dandy but don't you think your customer service department should have issued me an email letting me know i wasn't receiving my item as opposed to just not listing it in my shipping order? SO ANNOYING. Having to call to find out you aren't receiving an item is not ok.. they should let the customer know.