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| - This is the best bike store I've walked into. Their primary focus is on racing bikes, but (as I'm not a racer) the service stays top notch in much lower price ranges.
Got greeted by the staff, and my girlfriend and I got the luxury of absolutely no pressure as we walked around and looked at bikes. She explained what she was looking for, and the staff explained what they had and what price range she was looking at. I wound up talking to another person working there, and let them try to find a bike that fit. (I'm 6'8", and as I found out, fit pretty well on an XXL Scott 65cm frame.)
Anyways, back to my girlfriend's experience. What impressed me was after they had a bike they thought was a winner, they let her go on a test ride around the neighborhood there. And then when she came back in two minutes, told her that wasn't ideal, and sent her back out, with instructions to take the second left and try it on a hill. After she figured out yes, that was the bike, the guy spent at least half an hour fitting the bike to her; he wound up switching out the stem, adding a seat with a little more travel, and getting everything just so. There was no hurry. There was no pressure.
The amount of interest that the staff showed in getting each person the just-so fit gets five stars; if you want a bike that fits, it's worth it to browse here.
And, update: I went out the other day, and asked for a price on a bike costing about 25% of the bike I tooled around on there two weeks ago. Without batting an eye, and without a hint of bike snobbery, the owner ran off to figure out what it'd cost me. I talked to him about the differences between a double and triple, and he spent twenty minutes explaining the pros and cons, and gave a strong suggestion on the double.
That said, the price he quoted me was also 10% under the price quoted by another shop on the same exact bike. I asked for the price of an upgrade to a single part on the new bike, and he quoted me about half the price I expected from doing research on the internet.
Customer-friendly, well priced, super-high-quality bicycles. A+++.
Edit, 4 years later:
Glen, Beth, and the rest of the crew here are still there, and still awesome. My girlfriend is now my wife. My lowend Trek road bike now has more miles on it. :-)
It's still a much longer drive to get to Big Bang, but for any work on my bike, I'm glad to make the drive. Friends have terrific luck with Pittsburgh Pro, which is nearer, and I'll occasionally stop there on a ride; that said, for drop-off-the-bike work, Big Bang is my absolute go-to.
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