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  • Wish I could give 0 stars. Do not take your car here for service!!!! My wife decided to take our 2013 odyssey here for an oil change. She was finally called 2 hours later with a list of problems on our certified pre owned vehicle with only 30,000 miles that we bought less than a year ago. She told the service tech, Kelly, that she didn't have time to have everything done because she needed to pick our daughter up at school. He agreed that there was not enough time for everything and that just the maintenance stuff would be done. My wife was never told any prices other than the quote of $150 when she dropped the car off. She went to the dealership at the agreed upon time to pick up the car and had to wait 20-30 minutes for help even though she checked in with someone immediately when she arrived! That made her late to pick up our daughter and so she was stressed. Then upon check out they gave her a $600 bill!!!!! She was so upset but had to pay so she could get the car and get our daughter. She wasn't even told what was done and had cost so much. Finally upon getting home she called me while I was at work to discuss the matter. I was furious to see that new brake pads and rotors were placed on our car without her permission to do so and with no costs being discussed. Being a business owner and knowing that I'd much rather have my customers discuss complaints with me before posting anything online, I decided to call and talk to the service manager and give him an opportunity to rectify the matter. He did call me back to discuss the matter but all he did was justify the incident and say that his notes say that costs were discussed over the phone and permission given to do the fixes. I guess the notes are obviously correct because then he made the comment, "not to call anyone a liar, but that's what my notes say, so things must have been discussed and ok'd". He ended the call with apologizing that this had happened and that was it! I will never take my car there again nor recommend them to any of our many honda owning friends! Guess it was worth losing customers over!
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