6 years ago, when I first moved to Charlotte, this place was a staple. Staff was professional, food was decent, and i loved the hookah. The past couple of times I have gone, my experiences have not been the best. Last night was by far the worst. I was there with a party of 6, so a friend and I each ordered a hookah. Both the same flavor. The hookah I ordered did not pull properly and the flavor was very faint. I alerted the waitress downstairs and she stated that she would come help. 29 minutes later, I had to elicit her assistance again in which she told me that she was told that it would be extra to get a new hookah. She stated that someone could come upstairs and try to fix it. I agreed and no one came. I then asked for my money back, it had been 2 hours and the hookah sat there and everyone seemed to ignore my request until the gentleman helped me and stated that I should in fact receive a full refund. He is the only reason why there are two stars. I used to love this place. I am very disappointed in the lack of customer service displayed by the waitresses.