If you have the chance to deal with Sorina, do it!
She helped my girlfriend and I set up her bank account (she's German), and Sorina was SO helpful in the whole process. She's also a notary in Illinois and notarized a couple of things we needed while we were at her desk.
Seriously, I almost never think of a bank as "my bank"... I usually pick which ever one is closest at the time, but because of Sorina, I will absolutely go to this bank anytime I have to do anything more than just withdraw or deposit. All thanks to Sorina always being helpful, even recognizing us when we come in and coming over to ask how we are doing or if we need anything! Just wonderful customer service. Thank you Sorina!