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  • The past 4 times I've been here it has been less than acceptable. The server was very nice. Our food took 44 minutes. We waited 10 minutes for a hot chocolate. We ordered a kid's cheeseburger, kid's grilled cheese, an omelette and a veggie burger. The veggie burger came out completely different than what was ordered and none of the sides were fresh. The lettuce was brown, slimy & obviously not fresh. The tomatoes were all end cuts with rotten brown spots. The onions were rubbery and old. Not to mention, everyone's cottage fries were cold, chewy, & terrible. After sending the veggie burger and sides back, we waited another 20 minutes for it to be sent out correctly (& with fresh tomato, lettuce and onion). Unfortunately the second try was just as bad. The server offered to bring the manager by, so we agreed. 20 more minutes went by without the manager stopping by. We finally decided to leave without speaking with the manager. When we left we stopped to use the restroom. It was extremely unkempt. I'm wondering if the Hudson location has a different owner, because I've never had a bad meal there... This is a shame we won't be going back here, because we live in Chagrin Falls.
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