I really wanted to like Frank & Oak. I noticed their advertisements several times and finally made a purchase before starting a new job. My experience was awful. I've never been this mistreated by ANY online store--apparel or others.
My order took 8 days to ship. Not 8 days to receive at home, but 8 days to receive an email with shipping confirmation. Granted it came 4 days later, which is an acceptable shipping time, but 12 total days before having the items I ordered in-hand is no good. AND this is after an email and phone call to customer support without a response. I would be more understanding of business issues if they were able to communicate with customers. I also had one item unshipped because it was out of stock and only found this out when receiving the package--no "Out of Stock" warning on the site or email of any sort.
In terms of quality, the clothes I ordered were below expectations. I decided to try a button down and pair of dress pants but didn't even put the items on after finally receiving them because they were SO thin I knew I would be returning immediately. Now I'm trying to get out of the Hunt Club that I was tricked into signing up for but still cannot get a hold of customer service.
Don't waste your time--spend a few extra bucks on Banana, Bonobos, J.Crew, etc.