The Alley has been my favourite bubble tea chain ever since I discovered them. And it's not like I've tried their menu extensively; I mostly just order the Royal No. 9 Milk Tea. The sugar cane syrup that is used differentiates their drinks from other bubble tea chains. I swear their milk teas are addicting! Can't say the same for other bubble tea places...
The drinks are on the pricey side and I refuse to spend even more for extra toppings I don't care about so that is why I am not commenting on tapioca quality, topping choices, etc.
This location feels roomier in comparison with the one at Commerce Gate and the one at Midland Ave. I have not had any problems with wait times or customer service at any The Alley locations.