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| - I wish there were no stars for my ratings of my experience with Structube. We paid in full in October for a Table and Bench that was to be delivered early Jan (we paid a delivery fee of $90 to have the table delivered and due to bench coming in later in the month we agreed to pick it up to avoid another $90 delivery fee. The date the table was due to arrive Lorna called me to advise it was on back order and would not be delivered but could not answer any of my questions, could not advise when it would be delivered and made numerous promises to call back with solid information and rarely kept those promises and when she did call she never once had any answers, many times I heard I'm sorry but no answers. Finally after a week of back and forth and still no answers, we were passed up to the manager Ernesto, this was about the same experience (these employees have absolutely no room to think on there own and make decisions) they refuse to give you any of their superior contact information to escalate concerns or poor service. Long story short, the table was delivered almost 3 weeks late, the legs to the table were damaged after all that wait time-I called to discuss and was advised they were closing soon and to call back tomorrow!!! I was livid at this point (keep in mind we paid in full), after sending us to another location to look at a demo tables legs to replace we were told they were only sending 1 leg to the table as we only took pictures of 1 damaged leg and not two. Upon pulling it all out of the box, what do you think we saw?? Two damaged legs! We asked that they coordinate the pick up of our bench for compensation while sending the legs, they refused and indicated they could not make that type of decision-however would not escalate our concerns to anyone in the company that could. I even advised if they did that I would not post a poor review etc, well here I am! I won't get into anymore details as there were many more negative experiences and comments made by the staff there in person and over the phone. Please do not let this place fool you, at the very least ask for full management contacts to escalate to if need be...but I would save the potential of a month's worth of headaches and frustration and go anywhere else p.s. Urban Barn delivers for $99 white glove delivery service sets everything up and takes all the garbage. Structube charges $90 for delivery through a 3rd party company who dropped everything at our front door in the boxes and left. No comparison!
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