They need to train their employees to serve their customers.
I stood for a while trying to order, once I was told where to order the employee asked me what I wanted, I responded i don't know what you have. She told me to look at the menu, I responded where is the menu then the employee responded on the podium i turned around saw the back side of the stand, no menus then the employee said it was the other side.
Now it was time to pay, the employee told me I could look around to shop for chocolate while I waited but I had to make it as a separate purchase.
Interesting, I was going to purchase a couple dozen gifts for my employees, but decided to spend my money somewhere easier to shop.
The ice cream was good though.