| rev:text
| - I had just finished working on my mother's 1966 VW Beetle (She's the original owner). I had oil and grease all over the front and back of my shirt from adding gear oil to the transmission from underneath the Bug. I had just finished adding the gear oil and asked my mother if she would like to go with me while I took it for a test drive. She agreed and off we went.
Since this Starbucks is close to my mother's house we decided that it would be a perfect place to take it for a test drive.
I pulled up to the drive-thru and ordered the drinks by opening the driver side door as the window gets off track if it is rolled down. My mother ordered a Grande Hot White Mocha without whip cream and I ordered a Grande Salted Caramel Mocha (Delish!!!). The very nice and kind Barista taking the order told me the price, I closed the door, pulled up behind the person in front of me to wait my turn to get to the drive-thru window when I realized I had left my wallet at home. Since I was working on the Bug, I didn't want it getting in the way while I was under the car. I felt really bad. I didn't know what to do except tell the Barista that I didn't have the money with me, explain why, and come back with it. We didn't live that far away anyway.
When I got to the window, I opened the door, showed the Barista my soiled shirt, explained that I just was taking the Bug for a test drive since I just worked on it and forgot my wallet. He told me not to worry about it and that he would give me the drinks anyway. I was taken by surprise. He wanted to give us the drinks anyway even though we couldn't pay for them. Wow! I told him that I felt really bad and wanted to refuse, but the drinks were already made and they would have just been thrown out anyway, so we took the drinks and I promised to come back with payment. We got our drinks, I closed the door and I started to drive the bug out of the parking lot when I realized I had my Samsung Galaxy S5 with me. I have my Starbucks Gold Card linked to the Starbucks app on my phone and I have money on the card. I realized I could have paid with the app all along, so I quickly turned around, went inside, (all greasy and oily) and told the Barista at the drive-thru and the shift supervisor on duty (I believe it was Kyle), that I realized I could pay with my phone.
The shift supervisor, (again, I think his name is Kyle) told me that since I came back in that he would comp one of the drinks, and again I was completely surprised! I didn't expect this at all as all of this was my fault anyway, but still I received excellent customer service from the entire team. My mother and I enjoyed our drinks and an exceptional experience at this Starbucks!
I want to thank Lyn, the store manager, for training his team so well. Lyn and Fish have always treated me with the exceptional, legendary service that made Starbucks a great company. Thank you too, Kyle (I hope that's your name), for going the extra step to make me feel great despite the entire incident being my fault.
You and your team are exceptional!
Happily caffeinated,
Chris
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