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| - I hate that I have to write this review, but I had an extremely frustrating experience.
Short Story: If you are between the age of 18-21, YOU ARE NOT WELCOME IN THIS ESTABLISHMENT
My cousin was visiting PHX from across the country for an interview, and she was trying to decide if she could see herself living in phoenix. I have taken several family members and friends to Buffalo Chip in the past, and have thoroughly enjoyed my time there (although as noted in many other reviews, the food is sub par). I asked a few friends of mine to join my cousin and I for a Friday night rodeo. My cousin is currently 20, but as I had been to Buffalo Chip many times, I knew it was a very eclectic group of people ranging from toddlers to grandparents, including some high schoolers. My friend had mentioned that when he had last tried to go to Buffalo Chip with his little brother, they had turned them away because his brother was not 21 yet. I thought that this didn't sound right, so I decided to call the night before to check to make sure that my cousin would be able to get in if we decided to make the 45 minute trek to Cave Creek. The lady who answered the phone (I wish I had a name) told me that anyone under 21 should be accompanied by a legal guardian, but other than that everyone was welcome. I told her my situation, that my cousin was 20 and that she was visiting from out of town, and technically didn't have a legal guardian as she is an adult, and she said "Oh yeah, anyone from 18-21 is fine, you shouldn't have a problem."
Fast forward to Friday night, we drive the 45 minutes to get to Cave Creek, and we park and walk to the front gate (after stepping in some literal horseshit). We give our IDs to the guys at the front gate, and start to walk in. When it comes to my cousins turn, he asks if her legal guardian is here. I explain to him that I called on Thursday and the lady that I talked to assured me that I wouldn't have a problem getting in, that adults from the age of 18-20 are fine. He points to the new sign posted right on the door and repeats that she must have her legal guardian. I explained to him, that as a 20 year old woman, she doesn't have a legal guardian, and again that I had taken the time to call the day beforehand to make sure that we'd all be able to get in. We discuss other options, saying that in the past my friend was able to sign for his younger friend saying that he would be responsible for him, and then also just tell him that he can put the biggest X on her hand or a completely separate color wristband for all we care. We offer to have him introduce her personally to each of the bartenders with a big "I'm not 21" sign on her chest. He tells us that he's sorry but there's nothing that he can do.
At this point, I ask if he's the manager on duty, or if I can talk to whoever is. He goes to get the head of security who patiently listens to my story, and at some points seems to genuinely empathize with our situation. He doesn't budge, however, and turns us away.
I understand and respect them for sticking to their rules, and I get why the rules are in place. I was pretty disappointed, however in the fact that no one apologized for the miscommunication on their end, or offered any kind of solution to try to win back our business. He just kinda pointed the finger at whoever was manning the phone that day. No responsibility was taken, nor were any peace offerings made. I really enjoyed Buffalo Chip, but with this kind of disregard for their customers who drive an hour to and from, and who make arrangements to make sure they are following the rules beforehand by calling more than 24 hours in advance, I don't think that I will be supporting them in the future. If you have a friend or family member who you want to share Buffalo Chip with who is between the ages of 18-21, be aware of this ridiculously exclusive rule, and be prepared for them to make absolutely no concessions.
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