| rev:text
| - We really, really wanted to like this place. The food looked delicious, however we never got a chance to taste it.
Went in last weekend (10/30) at 7:00 pm. Starving! There were a couple of people in line, a few people at the tables, and four people at the bar (4 bar stools total at the bar). We browsed the menu and decided to order take out and have a beer while we waited. Two seats opened up at the bar, and we got our beer. Tried to pay then, but the cashier said he would cash us out once our food was ready.
I had Kiltlifter, my boyfriend had Scottsdale Blonde. Beer was nice and cold.
From where I was sitting, I could see right into the kitchen, watching them hand toss the dough and make everything fresh. Getting a bit more hungry now, after about 8-9 minutes I heard them call out our order in the kitchen "take out - Italian (sandwich), baked ziti, garlic knots". Yes! We were up next. Then, that's when it all seemed to fall apart.
After 20 minutes, our beers were finished, another couple had come in, ordered, sat down next to us. In the kitchen I kept hearing "I need those garlic knots," about every 3 minutes. After another 15 minutes, the couple next to us got their wings. The kitchen counter had a few pizza boxes lined up that the staff kept opening, peeking in, and leaving sitting there. Seemed to be some chaos in the kitchen. The delivery guy was wandering around between the kitchen and the bar. "I need those garlic knots," yelled again.
By this time I'm starving and the man tossing the dough in the kitchen kept looking at me, pretty sure he could sense my frustration as I'd been sitting there watching them for nearly an hour. And still had no food and no explanation. The curly haired cashier didn't even check back to see if we wanted more drinks.
At this time, my bf stepped outside for a smoke. I noticed the cashier grab the wings from the people next to me, take them to the kitchen and pour some kind of syrup all over them, bring them back out and plop them down. The customers said, "wow, he is angry". Meanwhile he is 4 feet away from them completely ignoring us. They looked at me and asked if we were getting food. I said, well, it's been an hour. An. Hour!!! And we had no food. Still, the cashier ignored us. Even though he was standing right in front of us. The other customers said they'd been there before and usually it was very good, but tonight was not.
A man came in to pick up carry out, the cashier grabbed a to go bag from one of the warming bags on the counter, handed it to the guy. The guy told him he'd ordered three pizzas, not pasta. The cashier went back to the kitchen, came out and told the guy that they had burned his pizzas and they were making new ones. He then put the to go bag he tried to give that guy back into the warming bag.
Then for some reason, the cashier grabbed the to go bag from the warming bag, the same one he tried to give to the other customer, and slid it in front of us, saying, your food is ready. I sort of chuckled saying how he tried to give another customer my food, no reaction. Ummm....but where are the garlic knots?? He went to ask the kitchen, but by this time we peeked at our food. The lettuce and tomato on the sandwich were all wilted and warm, the bread was soggy. The garlic knots were nowhere in sight.
Absolutely no apologies or sense of urgency or even acknowledgement from the staff. We said, know what? We are out. It's been an hour now. My bf said let's pay for the beers and go. The cashier offered nothing. No apologies, no beer is on the house, he did absolutely nothing to keep our business or smooth it over in any way. In fact, he snatched my bf's debit card, swiped it, slammed the receipt and pen down for him to sign. Not a single word.
And we walked out, starving.
Like I said, the food that was coming out of the kitchen looked good. I'd like to like this place as it is so close to my house, but the staff made absolutely no effort to let us know what was going on with our order. The cashier, the delivery driver who was hanging around, the guy in the kitchen tossing the dough, all of them clearly saw us sitting there empty handed for an hour and did nothing. Very disappointing.
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