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  • Tom is a nice guy. And he got my house sold. That being said, he, at least for someone who has never had to sell and buy a new home at the same time was not there for me. He seemed like he was more pro buyer than the person paying his commission. I asked for extra time to move out as my house hadn't closed yet and he said no. I had another unrelated realtor call the buyer and got more time. My house came in under appraisal. Again, a time crunch for my new house. He texted me and said I would have to wait up until 5 days for an answer. Again I had to contact another realtor who got me an answer in an hour. It was like after he knew my house sold he completely lost interest in finishing the details required. I had to contact his broker to finish the deal. He told me I wS his "favorite client" and promised movie tickets for me and my son due to having let the buyer not only come for my entire inspection but to bring other subcontractors with her on a day my child was home alone. He is 12. That is against the law. Movie tickets never materialized. Tom lacks the empathy chip. Somewhere along the line that has been removed. Sad. He is very dry and emotionless and mostly texted me during the process. I found this to be woefully impersonal. Like I said, I felt he was the buyers agent and not mine. His broker has called me to make certain things were ok, live, on the phone, even days after the close. I chose Tom due to his ratings on Yelp. However if I decide to sell again I would definitely choose someone with a more empathetic outlook. He took me to task, to the point that even his wife stated he should apologize. Would not use him again unless you are a seasoned, savvy real estate person where the "personal touch" is not important to you.
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