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  • Say what you want about Apple and its high prices, but two things cannot be denied as far as I'm concerned: their customer service is as good as it gets, and their warranties tend to be pretty darn wonderful (provided you spend the money and play your cards right to get them). Full disclaimer: I'm an Apple fan and have been all of my life. All of my computers and related gadgets have come from this store. The simple fact is that the computers and related products I get here almost always run very, very well, with a few outliers that haven't killed my overall feeling of satisfaction with this store and brand. Yes, the money I pay here for my gadgets and my laptops is high, but divide what I pay over 4 to 5 years or more, and the cost is really not that bad - I absolutely always get my money's worth when I buy something here. The items always run well, and they very rarely have any major problems as long as I take care of them. Heck the little 2nd Generation Nano I bought years and years ago works to this day! You can't beat that! I can remember a grand total of three times I've had to get something repaired in the last five or six years. Just three times! And honestly, usually the problems I run into are entirely my stupid fault - once I needed a new monitor backlight because I dropped my laptop between my bed and my wall. Yeah, that'll ruin any computer pretty quickly! Only once have I had to pay money out of pocket to get something repaired, and that was for an older laptop; otherwise, every single damaged part I've had to replace (all two of them) has been covered by the amazing warranty that I purchased with my laptop. Worth every single penny. Oh, and the best part - each of the three times I've had a problem the amazing staff here have very kindly helped me by doing everything they could to get a problem diagnosed and fixed as quickly as possible. Only once has a staff member disappointed me, but I found out later he was a newly hired Genius, so I think we can let that slide. I'm sure he'll learn quickly! And these people are so good at their job and love it so much - you can just tell; the entire store is always so chipper as a result. It's a wonderful environment to be in. Just keep being amazing, Apple store - I'll keep shopping here as long as you do what you do best!
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