I've been here about a dozen times since it opened many moons ago and while it was actually pretty great at first, throughout the years its been hit or miss upon each subsequent visit. The service for me has absolutely never been an issue, in fact its been pretty fantastic. The food however can either be pretty great or quite frankly awful. Not a great spectrum to what is an already established restaurant and menu a la houstons.
My number one suggestion is do not order the burger...of any type.. which i unfortunately did last night. Its pretty awfully dry (although ordered medium rare), with what amounts to a cup of grated raw cheese thrown over it on a tiny little bun. I should have known better, but remember the burger being great when it first opened which was If memory serves me right was well over 7 years ago at least. But I did enjoy the french dip sandwich the last few times I was there and the fries have always been great. The ribs also were pretty good although I had them a few years ago so who knows if that is still the case.
The end all be all is with the prices they charge you should have a good experience each and every time, however that is not the case. Consistency and flavorful dishes are not the fortay here, and at $13 minimum a dish Id rather travel a bit more from now on.