Its one of my favorite burger places, i was so excited when they got this to Charlotte. I would have given 5 starts because they deserve it for the quality of the food and taste of the burger but, they need to understand that any customer doesn't like to wait in a line which takes him about 15-30 minutes to get to the cashier just to place an order. Thats one of the points that you need to take care about and it would be great if you can have couple more registers open during weekends in rish hours, and the time to get the burger is about 45 minutes which is actually making the fame and the craze for this brand to fall apart. Now coming to the burger its amazingly delicious i had the chick n shack and it was so good fresh meat not too soggy not too crispy it has the perfect texture of s burger and the fries were decent. I loved it and woul like to come back if you'll would try to reduce the wait time.