I've only come for the massage services and I have been satisfied most of the time. Reception is really accomodating and if you're coming in with a girlfriend, they will try to ensure that you're in the spa at the same time.
In terms of the RMT's, it's definitely a hit or miss. I had one experience when the RMT would not stop talking !! It totally defeated the purpose of having a relaxing massage. The gentleman found out that I was a teacher and he was basically asking me how to go about applying to teacher's college... buddy, I'm not your Guidance Counselor. His name was Jason, Justin, Jake, John... one of those names.
On the other hand, I've had two amazing RMT's ... Theresa and Taka. They're both very good at what they do. They don't chatter away and allow you to actually enjoy the little time that you have to relax in this busy world.
Whenever I go for a massage, I ask for Theresa or Taka. A lot of people with insurance coverage come here so they know the drill - you get a receipt with the RMT's number and you're good to go. All you have to do is file the claim to your insurance company and wait for your reimbursement.
FYI
Therapeutic Massage
1/2 hour = 45
45 mins = 60
1 hour = 75
1.5 hours = 100