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  • Renting from Budget Rent-A-Car is a lousy way to start a Vegas vacation. I was in line for 45 minutes. I figured out why these guys take so long with each customer, they are doing the hard sell to get you to buy their insurance and other extras. They use the usual scare tactics to get you to buy their insurance program (it doesn't matter if you have third party car coverage, they will collect from you, etc), which was followed by the prepaid gas scam (if we have to fill it will be $9.00 a gallon), they did not want to take no for an answer. We finally get to the car. Our "premium car" was a Chrysler 300 with 23,000 miles on it and scratches all over the place. I used my phone to take pictures of the car, for my own protection (more on that later). Then I get into the car and get the next surprise, the gas tank was almost empty, the car said I had a range of 30 miles left. So I tell the attendant and he tells me he made an note of it and said to bring the car back empty. Again I take a picture of the dash board showing the tank empty and the odometer reading. Fast forward, I return the car, and the first thing the attendant brings up is the gas. He says he will charge me over $100 for gas! Then he points out a large scratch. I show that I noted the scratch on the form I was given when I took the car out and I showed him a photo of the scratch. He backed off after that. Back to the gas, I have to go talk to another guy about the gas. I showed him the photo of the dash and he agreed that I did not have to pay for the gas. So, this is why I will never go back to Budget, and I would caution those who would consider renting from them. 1. The customer service is awful. The hard sell at the counter is terrible. 2. The fact that the car was put into the rental pool with no gas demonstrates a poor level on quality control. 3. They put out a car with high mileage and scratches all over the car. Avoid these guys.
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