I called ahead at 130 to see if my room was ready. They said no. I came at 3 (check in time) and the room still wasn't ready. They offered me a smaller room at the same rate. I said no. If I wasn't getting married the following day I wouldn't have cared much. They apologized and explained they were fully booked the past few days, had an event going on, couldn't put me in a dirty room, and only had 1 maid working on the rooms on that floor. I understand places get busy, but I really don't want to hear all the excuses when I booked my room 3 months ago and it's really not my problem if they are busy or not and understaffed. When I finally got in my room later on- it was dirty and wasn't even the room I booked!