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  • Well the appointment started out ok but ended up a complete and utter disappointment. Will never ever return. Got a coupon on back of my Safeway receipt for an oil change $39.99 so I called to make sure I didn't need an appointment. Went over one Tuesday afternoon. They said they could fit me in within the hour and it would take another hour to do the oil change. I parked my butt on the chair in the waiting room hoping they would get my vehicle in sooner rather than later but no such luck. It was 5 minutes before the hour before they brought my van into the shop to start. In the meantime, I had a coffee and read on my iPad. They asked if I wanted the air filter changed too and I said Yes. That was the beginning of the end. They said it was coming over from Napa and that was what they were waiting for. And waiting. And waiting. I was getting rather annoyed that the oil change was done but we were still waiting for the stupid air filter. I got on the phone and called Napa myself and they said they didn't have an order for it. Turns out they ordered it from Princess Auto. At this point, I'd had enough and said just put the old one back in and I want to get out of here. Waiting for almost half an hour for nothing was not working for me. I went up to pay and it was over $50. What a crock of shit. They charge $3 just to top off the fluids. Seriously? They should give me the whole damn jug of washer fluid if that's what it costs. It wasn't even low but that's how they make their money. It wasn't worth the time or effort to go here. Took wayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy toooooooooooooooooooooooooooooooooooo long and cost just as much as the quick oil change places. Yes they were very friendly (actually friendly to the point of being sickly sweet and that get annoying after listening to them for 2 1/2 hours) but it's not worth it in the end. Save yourself the headache and go elsewhere.
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