Sent photos and requested a quote through yelp. They were the lowest out of 4 others. I had them come out to take a look at our concerns to be sure of their price. We have 2 big pine trees and there are limbs above the house that we wanted cut off. After agreeing to a price they came out 3 days later. A Star was taken off because the limbs we wanted off are still there and another Star was taken off because there are still branches hanging very low. We have birds that fly into the tree and don't want their waste on our house, which we told them. They trimmed a lot of branches but most of what we wanted cut are still there. I want to give 2 stars but I understand this is hard labor work and they did a great job taking out a smaller tree we had and cleaning up. Be sure you express clearly what you want done and have it written down.