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| - This is my first Yelp review ever. I wasn't ever really interested in writing reviews, but my horrible experience here made me want others to know what I experienced here.
Problem #1: My dad and I bought a brand new Civic here a couple weeks ago, agreed on price, APR, monthly payment, length of payment term, etc. with tints & splash guards as part of the deal. They said they would call us within 4 business days to set up an appointment to have them installed. They never called.
Problem #2: Kept the car for about 2 weeks, then received a call (finally) asking my dad and I to come in. We walked into the finance manager's office where we were told that our APR was increased because of banks not willing to take the loan on the conditions we agreed on. This is where the problems started. The increased APR would have increased our monthly payments (and overall payment) significantly. We continuously told them that we had a deal that we shook hands and agreed on and that they were not honoring it. What kind of a business is this? This just proves the stereotype of car dealerships of doing shady business practices. As a result, we returned the car that day (since we drove it there) and were driven home by an employee.
Problem #3: The finance manager, Jon O'Connell, CURSED at us and THREATENED to take the car and force us to find a ride or WALK home. He also threatened to call the police. The 3 other employees were civil for the most part despite our disagreements with how the way they backtracked on our deal (one of them kicked Jon out after making those threats and remarks at us). If anything, this guy, Jon O'Connell, will be the primary reason why I will never shop here again or recommend friends/family to this dealership. This is a prime example of how dealerships should NOT behave if they want to make a sale.
Problem #4: Before we returned the car, another one of the four employees whom we talked to did not hesitate to call the police on us for "trespassing" and "refusing to leave." What total BS. He even put the phone on speaker as he called in order to intimidate us. At that point, we called the police ourselves and knew we couldn't find a resolution. No more talking at this point. Two officers came, pretty much summed up that unless we find a deal, we couldn't keep the car, so we returned it once they promised to drive us home and returned our down payment. One of the officers even said that they can pull this kind of stuff because they probably have a clause in the contract that says they can. Shady business practice, I tell you.
In short, they shouldn't have made the deal with us if they weren't 100% sure they could honor it. They ran our credit scores and made the deal with us based on what they saw and after hours of negotiating (2 days w/ 3+ hours each).
In their defense, they claimed that they do not provide the money to finance the cars, but make deals based on a "best guess" system, where they make a deal by guessing how much a potential customer can get financed at what rate. They try to make a deal that makes the customer happy and sign a contract, but come back some time later and say "Nope, we gotta charge you more because we made that deal on a guess and no bank would agree to the terms of that guess." Total BS.
Never shopping for a car here again. Never recommending this place either. How they treated and spoke to us and backtracked on our deal is a prime example of inappropriate and improper business practices. It also proves that its employees are in a dire need of classes in hospitality, customer satisfaction, and making deals that they can honor.
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