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  • First off let me start with 50 stars for Savino. Here's my story: so I had an account with cox for 8 years. During this time it was a constant bill goes up every year and you have to call and fight your way down to where you were before. I got to the point where their "loyalty dept" could no longer work with me as I was an "existing client". I was told they could no longer offer me promotions. After 8 years really?? So I cancelled my service. After a month of homework on other company's I found out they have a monopoly in Las Vegas and pretty much are the only good internet company here. Basically we are in their hands. I spoke to an IT friend and he recommended me buying my own modem and router, then going to just connect service. I went in and explained my situation. Savino was very nice and understanding of the hell I just went through with their company. Not only did he manage to reconnect my service, but gave me a way better deal then their stupid "loyalty dept". Please save yourself the headache of calling and come in to speak to these guys. They seem to have more brain and customer service than their whole "loyalty dept" put together. Great job team!!
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