Have a new phone only 1 month old and it has many issues. Tech support was rude. My techs name was Esteban and he hung up on me. I have a copy of the transcript to prove this too. The soonest they would schedule appt to help me was four days away. The fact my new 1 mo old phone doesn't work didn't matter to the tech at all. He said "its first come first serve" for service and too many others have "issues" too. Really? What's that say about the quality of the phone then?