Update: happy to report that Macayo's has redeemed themselves. After speaking with the manager we were treated to a second chance. The food was hot and tasty and the service was miles better. I am impressed by the good customer service and willingness to fix s mistake. Thank you.
I'm a huge Macayo's fan but I went there tonight and both the food and service were sub par. The chips that were brought out were broken and stale. Our waiter Brandon kept telling us how bad his night was due to the party of 20 he had to serve. Our food took forever and when he finally brought it out, it was cold. He then proceeded to tell us how he provided bad service to the party of 20 but it was okay because they left him a good tip. We were not offered any compensation or apology for our cold food. Needless to say I will think twice about going back to this location!