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  • Went here to get a replacement phone and Mitch helped me. I don't understand the hype that several reviewers posted about him - he wasn't rude or anything, but he definitely seemed like he didn't want to be there. I also had a long wait because I guess he was having issues with my account. On my original plan, I had a promotion where I received 6gb of data for $30 but when Mitch was activating my new phone (under the same contract/plan), he said he would not be able to transfer over the previous data plan. No idea why, but I will get back to this later. I just accepted that I wouldn't have the data plan, regardless of the fact that the contract was still the same (I paid retail price for the phone because I didn't want to start a new contract). After I got home and looked over my contract online, I saw that not only did I not have the 6gb data plan as Mitch mentioned, I also noticed that there was a new monthly charge for $5. As I got my phone to call Verizon, it turns out that my phone can't make phone calls! Yes, it could send and receive text messages, but no outgoing or incoming calls!? Nope! I went back to Verizon to deal with this issue, to talk about the 6gb plan, and to ask about to $5/month extra charge! As I walked in, Mitch had just clocked out (thank god - I did not want him to be my rep. again). This time, I got set up with Pat and he was awesome! He tried troubleshooting my call issues and eventually just gave me a new SIM card. He also added the 6gb plan back on and took off the $5/month charge. I don't know what Mitch was trying to pull, but thank god Pat was able to fix everything.
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