When I first looked in to getting hair removal treatment done, I was almost certain I wanted electrolysis for permanent hair removal. When I went in, they explained all my options to me as far as electrolysis and laser hair removal go, and recommended that my best route would be to thin the hair out with laser before going to the more painful electrolysis treatments. Since we made that choice, I have had 3 treatments with friendly staff, who never made me feel like I was asking a dumb question. The only downside would be the timeliness of appointments (usually they are running about 10+ minutes behind), but for the service they provide, it's usually not a problem, as long as you give yourself a good 30 minute window for the appointment. Even though I drive from about an hour away, I'm still going to be making the trip down to Senza Pelo Med Spa for my future treatments.