I pay for a wellness plan for my dog and every time I call to get an appt in this so called pet hospital I am told to take my dog to a emergency clinic. Why in the world am I paying for a plan that is no use to me. The customer service at this location is horrible. It's not my fault that you are overbooked with snowbirds in town. If my dog is sick I want him seem like you state for the wellness plan drops off, same day or next day. Not months later. Very disappointed and will no longer be using their services.