Every time we have come here in the past we have had an awesome experience and loved the food and drinks. Today was a completely different experience. It took 20 min for a hostess to finally come to our table and ask for our drink orders... and then another 25 minutes to even be spoken to by a waitress. And there were plenty of waitstaff available... they just stayed focus on only specific tables for some reason. There were several other groups sitting with no food for a long time too and becoming visibly frustrated with the waitstaff.
When we finally got our food it was not good at all. The waffles had a completely different texture, the chicken was dry and lacking flavor.
We were very sad to have such an unpleasant experience at one of our favorite places to eat.