We have been going to this place for years. In years past I would have given them four stars. But last year I had my wiper blades replaced and came back to a fully shattered windshield to which they denied any knowledge.
Then, this weekend, we had a tire that we bought from them last year explode as we were driving up 67th Ave. We took the tire back to them and asked if it is covered by warranty. The guy looked our record up on their computer and informed us that we had not bought some sort of additional coverage on the tire and that we would have to pay full price ($140) to get it replaced. We had no choice but to get it replaced even if we had to pay full price. For whatever reason it was going to take them all day to replace the tire, so we left it there.
When we went home we looked up the BF Goodrich warranty online and found that our tire was covered in full by it. I went back in and spoke with the same guy (I assume the manager) and asked why we were being charged full price for the tire. He snipped back and said I "did not disclose that we had bought the tire from Fletchers", yet he was the one who looked our record up in the system. In the end the warranty did pay for the replacement.
But, charging a customer for a tire that is covered by warranty? If they had ended up charging me the full price I would hope they would not have also got reimbursed by BF Goodrich. Beware of this place because something is fishy!