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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • So I visited the genius bar today and it was one of the worst experiences I had inside an Apple store. My wife's in which we both had 13inch MacBook Pro's 1st model had battery issues. Automatically from the start the so-called Genius starts immediately evaluating the aesthetics of the machine in which the condition was fair clearly not the reason for her problems. We started off telling him that the computer would get really hot, the fan made weird noises when it was moved, and that the trackpad was failing. The so-called Genius make no note of the trackpad on the work order and says I think that the battery has imploded and is pushing up on the trackpad. He goes on to say that once if we decide to that will rectify the issue. We were really irritated by that comment. On a brighter thank you Fadi he was a manager and when he got involved with my mangled charger which clearly had defects that the so-called genius didn't want to replace was great. He really listened to what I was saying and made me feel proud I was an Apple Customer. Andrew who I think was the so-called Genius name had the worst customer service that I have experienced to date in an Apple Store. Be careful who you deal with there just an fyi.....
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