Can't say I've had a bad experience yet (nor am I looking for one) but overall the service was good and the staff was pretty helpful. Albeit I was only in looking for shorts and wraps usually.
Wraps are a bit expensive, 14 for boxing wraps 20 for muay thai wraps. You can get wraps cheaper elsewhere. The shorts were a good price. muay thai shorts for 25. Name brand ones obviously were higher priced.
Fact of the matter is if you can wait to have your stuff shipped to you via an online store, you'll probably save money. But the fact that it's downtown and can be reached through transit is pretty good. You pay for that convenience though.
Overall the store is neat and orderly and they got a good supply of workout gear, weights, pads, etc. But unless you need the stuff, yesterday, do yourself a favor and look around first.